FAQ

Brillia Help Center

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Brillia Products

Why should I use Brillia?
Brillia is an impactful and safe non-prescription alternative to prescription pharmaceuticals without the harmful side effects. Brillia is specifically formulated to help reduce symptoms of anxiety, irritability and hyperactivity and is able to be used by children, teens and adults with a variety of diagnoses, or no official diagnosis at all, as long as they suffer from anxiety or hyperactivity, lack of concentration and mood regulation. Combined with our proven, 5 pillar program, Brillia delivers a science-based and holistic solution for you and your family.

How do I choose the right dosage?
Dosing is based on the severity of the symptoms as you would rate them: moderate or severe (children and teens, ages 5 to 18) or mild, moderate or severe (adults, ages 18+). If you are not sure, we recommend you start with the moderate dosage. The 3 doses should be taken daily and spread out as evenly as possible. Do not double up on a dose. It is okay if two doses end up being a little closer together.

What are the Brillia dosage instructions for children?
Brillia’s recommended dose depends on the severity of your child’s symptoms as you would rate them: moderate or severe. If you are not sure, we recommend you start with the moderate dosage, which means one pill in the morning, one mid-day and one in the evening at least 2 hours before bedtime. Moderate and severe require 3 doses spread out as evenly as possible throughout the day. We understand that can be a bit challenging with the school schedule. However, it is still recommended to take 3 doses even if two of them might end up being a little closer together (instead of doubling up on a dose). So we recommend one dose in the morning, one as soon after school as possible, and one about 2 hours before bedtime. You can try to spread out the doses more evenly on weekends and holidays.

How do I choose Brillia for Children vs. Brillia for Adults?
Brillia for Children is for ages 5 to 18, and Brillia for Adults is for 18 years and older. For those under the age of 18 we recommend the children’s version. Both products have the same ingredients, but the adult version has a much stronger formulation, so it’s better for minors to use the children’s version to allow for more incremental dosing changes.

When will I see results from using Brillia?
Brillia is a gentle product and has a cumulative effect so it needs to be taken correctly and 3 doses every day consistently. The active ingredient  has to build up in the system and then the body needs a steady trickle of it to sustain results. Some notice a difference after the first 2-3 weeks of starting Brillia and for others it can take longer. So we recommend that you be consistent and patient, and give it the full 3 months to see results. Customers will receive emails from Brillia’s Customer Care team to help you gauge your progress and determine when it’s recommended to perhaps try a higher dose. We hope you find them useful.

What are the tablets like?
Brillia is a small (lentil-sized) white tablet without any added flavors, sugars or colors. Some say it’s even a little sweet. It’s easy-dissolve and is recommended to put it on your tongue like a mint or cough drop and let it dissolve.

How do I give 3 doses with the school schedule?
The 3 doses should be spread out as evenly as possible throughout the day, even if two doses end up being a little closer together (do not double up on a dose). So one dose in the morning, one as soon after school as possible, and one about 2 hours before bedtime.

Do I need to take the 4th month off?
Our studies have shown that for many, the active ingredient in Brillia builds up enough during a 3-month period of consistent use that they can take the 4th month off and continue to benefit from the same level of results. Symptoms should not return during this month off after which you can start another 3 months on Brillia. If you would like to try taking the 4th month off, it is important to keep an eye on the symptoms. If you see any symptoms return then it’s not a good option and you should start using Brillia as soon as possible, and use Brillia continually. You can choose not to take the month off. Some people are afraid to try taking a month off, worried that the symptoms will come back. There is no harm in continuing on without stopping if that is what works best for you or your child.  

Are there any harmful side effects to taking Brillia?
Brillia is not habit forming, it does not cause drowsiness or depression, and it does not mask thepersonality, it does not affect appetite, does not cause weight loss or weight gain, and has no contraindications with any other supplements or medications, so you can add it to the regimen without worry. And once you stop taking Brillia it completely leaves the system without any “coming off” or side effects. Brillia does not leave any footprint in the system and does not alter blood chemistry. There is lactose in Brillia so if you have a sensitivity, that should be considered.

Can Brillia be taken with other supplements or prescription medications?
Yes, Brillia has no contraindications with other supplements or medications, so you can add it to the regimen without worry. You may find this article helpful that explains this further: https://discoverbrillia.com/blogs/articles/how-to-add-brillia-to-your-prescription-medication

What happens if I forget to take Brillia on regular basis?
Brillia is a gentle product and has a cumulative effect so all the doses need to be taken 3 times every day consistently to build up the active ingredient in the system and to maintain a steady flow into the system to achieve and maintain results. There are no harmful side effects if a dose is missed — but it may lessen the efficacy if too many doses are missed. It is recommended to take a dose as soon as you realized you missed one, and not double up on the next dose.

How can the results of Brillia be maximized?
The key to optimizing Brillia's effectiveness is establishing a consistent routine with the three daily doses. Maintaining this steady intake is important for achieving and sustaining the best results. Brillia is most impactful when complemented by the incorporation of our five pillars.

What is the holistic 5 Pillar program?
At Brillia, we embrace a holistic perspective on well-being that extends beyond our product. Our 5 Pillar program combines neuroscience and behavioral science to enhance the benefits of Brillia and promote a comprehensive sense of wellness. We encourage individuals of all ages — adults, parents, and children — to make healthier lifestyle choices. This includes improving nutrition, prioritizing better sleep, practicing mindfulness and relaxation techniques, and managing screen time effectively. Explore our resource center to uncover valuable recommendations and insights shared by parents and professionals through our informative blogs.

Where is Brillia manufactured?
Our high-quality raw materials are sourced from Germany and England, and are manufactured in pristine pharmaceutical manufacturing facilities that have been certified as GMP. The name of the manufacturer is Santonika and it is in Lithuania. Our manufacturer utilizes analytical and microbial laborites where the production is analyzed to ensure all production stages meet quality requirements. Furthermore, Brillia complies with all FDA regulations for over-the-counter homeopathic medications and has been properly registered with the FDA. And upon import, FDA has to review and release the shipment for distribution to the US. So you can rest easy giving Brillia to your family.

Is Brillia regulated by the FDA?
Homeopathic non-prescription over-the-counter products such as Brillia are regulated somewhat differently than other drug products. Homeopathic drugs are required to provide substantive documentation with clinical trials and studies of the claims that the product makes, abide by FDA standards and regulations (e.g., for quality and labeling), and go through a proper registration process detailing active ingredients and inactive ingredients in order to be allowed to be sold in the U.S.

Is Brillia covered by my health insurance?
Because Brillia is a non-prescription product we do not have any arrangement with insurance for payment. If you have a health savings account (HSA) or flexible spending account (FSA) you can purchase Brillia using it.

What do I do if my child takes more than the recommended maximum dose?
It is recommended to not take any more Brillia for that day and to drink lots of fluids to flush the extra medication out of the system. We recommend keeping Brillia in a safe place that your child cannot access and checking with your pediatrician if you have any questions about a specific health condition.

Why is Brillia only sold online?
Brillia is only sold directly to consumers through our website so that we can offer you bundles for best pricing, a subscription program once you try Brillia and decide to continue and a money back guarantee for first-time buyers only within 120 days from first date of purchase, excluding subscription orders, in addition to access to our wonderful Customer Care team for guidance and to help answer any questions you may have during your Brillia journey.

How long do I continue to take Brillia?
Brillia can be used for as long as it is providing the support that is needed without dulling the personality and going to the source to reduce these symptoms and allow the personality and potential to shine through. The goal is that as the child matures and adults adapt to these changes, they will make healthier lifestyle choices recommended in Brillia’s 5 Pillar program a habit and start to learn behavioral ways to control their symptoms and need less and less of a product. And if they still need something more, Brillia can offer them this additional support without harmful side effects for as long as they need. It is merely a safe and impactful and very targeted option before resorting to prescription medications and you do not build a tolerance to it, so you do not have to incrementally increase the dosage. And once you stop taking Brillia, it completely leaves the system without any “coming off” or side effects. Brillia does not leave any footprint in the system and does not alter blood chemistry.

Ingredients & Science

What are the drug facts and ingredients of Brillia?
Brillia’s unique active ingredient is targeted to regulate the activity of the S-100 protein to reduce feelings of anxiety, hyperactivity and stress to help improve focus and attention. Learn more here.

Does Brillia contain dairy?
There is pharmaceutical grade lactose in Brillia. The amount of lactose in Brillia tablets is 267 mg (total weight of the tablet 300mg).

Are there any allergens present in Brillia?
Brillia is free from gluten, soy, nuts and nut-related ingredients.

What is Brillia’s active ingredient?
The active ingredient of Brillia is antibodies to the brain specific S100 protein (S100B). This protein is an important regulator of many different intracellular and extracellular brain processes, e.g. various enzyme activities, calcium homeostasis, communication between neurons, etc. Since almost all mental and neurological diseases as well as temporal stress-induced conditions are accompanied by disturbance of the above-mentioned processes, especially communication between neurons, the normalization of these processes is considered to be a prospective way to treat people with such undesirable conditions. Brillia is an antibody conjugated to the S100B protein and does not alter the concentration of the S100B protein in the bloodstream. Brillia's efficacy stems from its ability to regulate the activity of the S100B protein and does not alter its concentration. In order for a protein to have an effect in the body, it needs to bind to its target, such as an enzyme. Proteins have very specific conformations that ensure that only the correct protein binds to the correct target molecule. Once the protein correctly orients itself into the active site of the target molecule, this is when the protein causes an effect in the body. When Brillia binds to the S100B protein, the overall shape of the protein is altered, hindering its ability to bind to its target molecule and thereby controlling its activity in the body. In short, Brillia stops the S100B protein from acting in the body by changing its shape, consequently regulating levels of anxiety and hyperactivity and consequently helping improve focus, attention and emotional regulation.

What is the science behind Brillia?
Brillia is a unique combination of antibody science and homeopathic formulation. You can learn why and how Brillia works by visiting: https://discoverbrillia.com/pages/verified-science.

Orders, Shipping & Returns

What is Brllia’s money back guarantee?
We provide a money back guarantee if you are not satisfied with Brillia for any reason. This guarantee is applicable for first-time buyers only within 120 days from the first date of purchase. Refunds are limited to one 3-month supply or three 1-month supplies per product (Brillia for Children OR Brillia for Adults) per child or adult in the same household. Subscriptions are not covered by this guarantee. Fees paid for FedEx overnight, international shipping, and any other shipping and handling charges are non-refundable. Learn more here.

How do I request a refund?
Simply reach out to our customer care team by sending an email to info@discoverbrillia.com or calling us at 888.411.6952. Upon contacting us, we will offer recommendations on how to see better results with Brillia. If your order is eligible for the money back guarantee, we can also guide you through the process of obtaining a refund.

When will my order ship?
We will ship your order on the same day if it was placed before 12 pm PST weekdays. Orders placed on weekends or holidays are shipped the next business day.

Is there free shipping available?
Yes, free shipping is provided for all 3-month supplies and subscription orders. 

What shipping method is used?
Orders are shipped with USPS First Class mail with the estimated delivery time of 2-4 days.  

Do you offer express shipping?
Yes, we offer overnight shipping with FedEx for $35.00. Please note:

  • If the order is placed before 12 pm PST Monday to Thursday, delivery will be the next business day (with the exception of
    holidays)
  • If the order is placed between Thursday 12 pm PST and Friday at 12 pm PST, their order will be delivered Monday (with the exception of holidays)
  • If the order is placed after 12 pm PST Friday, then their order is delivered on Tuesday (with the exception of holidays)

What does pre-shipment mean?
Pre-shipment means that your package has left our fulfillment center and is waiting to be scanned by USPS to begin its journey to you. Please monitor your package and if there has been no update in your tracking by the 7th business day, please contact our customer care team at info@discoverbrillia.com for further assistance.

How can I track my order?
You will receive an email with a tracking number once your order is shipped. Please allow 2-3 days for the tracking information to be updated by USPS. If you don't see updates on the tracking page, please note that your shipment is still moving, but it can take time to show progress.

Do you ship internationally?
Yes, we ship to Canada, the U.K., Ireland, Scotland, Australia and New Zealand. To place an order, please email our Brillia Customer Care team at info@discoverbrillia.com  We are not responsible for any duties or delays with customs, so please review your tracking information and contact the carrier if there is an issue with delivery.

What if my package is missing?
If your delivery timeframe has passed or the tracking information shows delivered and you have not received your package, we will be happy to process a replacement. Lost packages must be reported within 14 days of your order’s ship date. If you are reporting a lost package, please check the immediate area around your mailbox or front door. Please check with your neighbors or anyone else who may have received the package. Please also track your package online to see if there are any special instructions or updates listed. If you are still unable to locate your package, please email our Brillia Customer Care team at info@discoverbrillia.com for assistance.

My package was marked ”delivered“, but I haven’t received it!
Sometimes packages are marked delivered prematurely when they are loaded on the USPS truck. Please wait 1 business day, as the package could have been marked as delivered by mistake and will arrive the following day. If you don’t receive your package by the next business day, please email our Brillia Customer Care team at info@discoverbrillia.com for assistance.

Do you ship to PO or APO boxes?
Yes, we can ship to PO and the APO boxes in the continental U.S. via standard USPS first class mail. Orders to PO and APO box addresses are not eligible for FedEx Overnight Shipping. 

How do I place an order?
Brillia‌ ‌is‌ ‌sold‌ ‌directly‌ ‌‌through‌ ‌our‌ ‌website‌ ‌so‌ ‌that‌ ‌we‌ ‌can‌ offer‌ ‌you‌ ‌bundles‌ ‌for‌ ‌best‌ pricing,‌ ‌a‌ ‌subscription‌ ‌program‌ ‌once‌ ‌you‌ ‌try‌ ‌Brillia‌ ‌and‌ ‌decide‌ ‌to‌ ‌continue‌ ‌and‌ ‌a‌ ‌‌money back‌ guarantee for first-time buyers within 120 days of purchase, excluding subscription orders.

Should I purchase a one-time supply or a subscription order?
Subscriptions are intended for customers who have had proven success with Brillia, especially because subscription orders 
are excluded from our money back guarantee. If you’re a first-time buyer, we recommend choosing a one-time purchase for a 3-month supply. The 3-month supply is recommended because it offers you  the highest discounts, free shipping and the money back guarantee. For returning customers, subscribing is a convenient option that saves both time and money.

What payment methods can I use?
We accept all major credit and debit cards, ShopPay, PayPal, MetaPay and Venmo.

Do you offer installment payment options?
Yes, we have activated payment options with PayPal and Shopify that allow you to pay in installments without any fees.  

What if I entered the wrong address?
We work hard to get your orders processed as quickly as possible. If you have entered the incorrect shipping address, please contact our Brillia Customer Care team immediately at info@discoverbrillia.com or call us at 888.411.6951 for assistance.

Can I ship my order to an address other than my own?
Yes, when you go through the order checkout process, you will be able to enter separate addresses for billing and shipping.

Can I cancel my order after it is placed?
We work hard to get your orders processed as quickly as possible. If your order has not been fulfilled, we are able to cancel and refund your account. If the order has been shipped, you can return it for a refund. Please contact our Brillia Customer Care team at info@discoverbrillia.com for assistance.

What should I do if I received the wrong item or my order was damaged in transit?
While it is a rare occurrence, if you happen to receive the wrong item or notice damage during transit, please email our Brillia Customer Care team at info@discoverbrillia.com with your order number and a photo of the damaged product. We will immediately arrange for a replacement order to be shipped to you with expedited shipping service.

Brillia Account

Why create a Brillia account?
Creating a Brillia account enhances your shopping experience. Once your account is established, you will be able to review your order history, manage your shipping and billing addresses and check your loyalty rewards points. With a Brillia account, if you do add a subscription you will be able to access everything through this one portal on the website to also manage your subscription details and payment information.

What are the steps for creating a Brillia account?

  1. Select the account icon in the header or “Account Login” from the footer link on discoverbrillia.com
  2. Select link “Create Account”
  3. From the form fill in your name, email and password and select button “Create My Account”
  4. An email entitled “Customer account activation” will be sent to your email address. Select the “Activate your account” button within the email
  5. A second email notifying you of a successful account activation will be sent to your email address
  6. Return to the “Account Login” page by selecting the account icon or “Account Login” from the footer link on discoverbrillia.com
  7. Input your email and password to login to your new Brillia Account

What if I did not receive an account activation email?
Please email us at info@discoverbrillia.com and we will send you another email to activate your account.

How do I update my shipping address?
You can update your shipping address by logging into your Brillia Account. Simply navigate to your account settings, where you'll find the option to modify your address at any time. 

What if I've just placed an order with an incorrect address? 
If you've recently made a purchase and noticed an error in your shipping address, please contact our customer care team at info@discoverbrillia.com as soon as possible. We'll do our best to update your address before fulfilling the order.

Subscriptions

How do I set up a Brillia subscription?
On the Brillia product page choose your dosage and then choose ”Subscription“ and click on the "Buy Brillia" button. (Note: The 3-month subscription supply is shipped all at once, and thereafter every 3 months.) Please keep in mind that Brillia subscriptions are intended for returning customers who have tried Brillia through the one-time purchase and want to continue — subscription orders can be modified or canceled up to 24 hours before they are processed.

How do I access my subscription account?
An email confirmation will be sent to you right after you've placed your subscription order. You’ll immediately be able to manage your orders from the link sent. However, we recommend creating a Brillia account (using the same email that you have been using to place your orders) to more easily manage your subscription from our website: Create a Brillia account here.

Can I pause my subscription?
Yes, you can pause your subscription up to 24 hours before your next order is due to process by emailing Brillia's Customer Care team at info@discoverbrillia.com

Can I change the date of my next order on my subscription?
You can change the next order processing date up to 24 hours before your next order is due to be processed from your account page or by emailing Brillia's Customer Care team at info@discoverbrillia.com. Please be sure to share your name and email used for your subscription account and specific details about the change you would like to make.

What type of changes can I make to my subscription?
To update details to your account, please log in. Your account page displays your order history and also allows you to update your subscription account details. Once on the accounts page, the following options are available for adjustment:

  • Update next delivery date
  • Skip an upcoming order
  • Update your shipping address
  • Update your payment method
  • Cancel your subscription

To pause your subscription contact the Brillia Customer Care team at info@discoverbrillia.com.

To change your dosage contact the Brillia Customer Care team at info@discoverbrillia.com.

To add another subscription please place a new subscription order at discoverbrillia.com. The additional subscription(s) will be added to your subscription account.

For a discount on multiple subscription orders within the same household, please email the Brillia Customer Care team at info@discoverbrillia.com.

Will my subscription automatically deliver my next supply?
Yes, the convenience of a Brillia subscription is that your recurring orders are automatically delivered in addition to receiving the best pricing. No action on your part is required. As a reminder, we'll notify you 5 days via email and 3 days via SMS (if you have shared your mobile number) before your order is scheduled to process. If you need to make any changes to your subscription, we require the changes to be made at least 24 hours before your next subscription order is scheduled to process.

What is the frequency of a Brillia subscription — can I change it?
With Brillia, you can decide how frequently you‘d like to receive your order. The 3-month supply subscriptions are shipped every 3 months. If you would like to change frequency, send us an email at info@discoverbrillia.com or call us toll-free at 1.888.411.6952. If you‘re having any trouble making changes to your subscription, just email our Brillia Customer Care team at info@discoverbrillia.com and we‘ll be happy to help.

Can I change the severity/dosage I subscribe to?
To change your subscription dosage or supply, please contact our Brillia Customer Care team at info@discoverbrillia.com no later than 24 hours before your next order is processed.

Can I skip a subscription order?
You can skip (or un-skip!) any shipment up to 24 hours before your subscription is processed. If you make any changes past this time limit, we cannot guarantee it will take effect and cannot guarantee being able to refund it. To help you stay on track, We’ll send you a notification email 5 days and SMS 3 days (if you have shared your mobile number) before your next Brillia supply is scheduled to process, as a reminder so you can make any changes in time.

Can I make a one-time purchase of Brillia if I have a subscription?
Yes, you can always make a one-time purchase of Brillia at any dose even with an existing subscription. This order is separate and outside of your subscription. We do recommend that you place all orders using the same email so that you can see them all in your account.

What happens if I move?
Brillia is able to ship anywhere within the U.S. You can update your address by selecting your “My Subscription” link from your confirmation email. Or we recommend creating a Brillia account using the same email you have been using to place your orders to access your subscription and make changes directly from our website at discoverbrillia.com.    

You can update the shipping address for a subscription order up to the day before your order is due to be processed. If you have received a subscription order confirmation email and the shipping address needs to be corrected, please contact our Customer Care team at info@discoverbrillia.com as soon as possible. Once the order is packaged, labeled, and picked up by the carrier, the shipping address cannot be changed or edited.

Is overnight Shipping available for subscription orders?
Unfortunately, we do not offer an overnight delivery option for subscription orders. All subscription orders are shipped with USPS First Class mail. If you find yourself running low and would like your order sooner, please log in to your account to modify your order date, or reach out to our Brillia Customer Care team at info@discoverbrillia.com.

How do I cancel my subscription from my Brillia account?
While we hate to see you go, you can cancel anytime by accessing your subscription from the link sent upon confirmation, or from your Brillia Account. Select “Cancel Subscription” from the “Manage Subscription” dropdown menu. Make sure you cancel the subscription at least 24 hours before your renewal date to ensure the next order, and all future orders, do not process and you do not get charged. If a cancellation request is received later than this time, we cannot guarantee a refund. Reach out anytime to info@discoverbrillia.com and we’ll be happy to help you.

Are subscriptions eligible for the money back guarantee?
Subscription orders are excluded from the money back guarantee. Subscriptions are intended for customers who have had proven success with Brillia. If you have not tried Brillia yet, we recommend ordering a one-time purchase of the 3-month supply at the dose you need — you will get the highest discounts, free shipping and the money back guarantee within 120 days from the first date of purchase. This will give you the time to see if the product is successful for you or your child. Subscriptions do not require any long-term commitments, and you are able to pause, change or cancel your subscription.

I need help managing my subscription?
Reach out anytime to the Brillia Customer Care team at info@discoverbrillia.com.

Brillia Loyalty Rewards Program

We’re excited to share our new Brillia Loyalty Rewards Program (it’s free!) Now we're able to offer many ways you can earn points redeemable for discounts on any Brillia order. Below are tips on how you can get started earning and saving.

Brillia Account Holders:
• As a Brillia account holder you’re automatically enrolled in rewards (it’s free!) and no further action is required.
• You’ve already been accruing points in your account. Please do not create “another” account as your points won’t accumulate. We are not able to combine accounts.
• To get points for your purchases, you must be logged into your account prior to placing an order. To redeem points, you must also be logged in. At checkout look for the rewards dropdown where you can choose an earned discount to apply to your order.

Brillia Subscription Account Holders:
• You’re automatically enrolled in rewards (it’s free!) and no further action is required. If you have a subscription but don't have an account, you can create one here >
• You’ve already been accruing points in your account. Please do not create “another” account as your points won’t accumulate. We are not able to combine accounts.
• You’ll automatically earn points with every recurring order! If you decide to add another subscription, or make a one-time purchase, make sure to log into your account prior to ordering to receive point credits for all of your orders.

Non-Account Holders:
• To enroll in our rewards program (it’s free!) you'll first need to create an account. It’s easy and will only take a minute.
• If you've purchased Brillia before, make sure to create an account with the same email used for your orders. You may have already earned a few points and we want to make sure you get credit.
• To get points for your purchases, you must be logged into your account prior to placing an order. To redeem points, you must also be logged in. At checkout look for the rewards dropdown where you can choose an earned discount to apply to your order.

Give $20, Get $20 Referral Program
Referring is now a part of our rewards! Create your custom link to share with friends & family. With each successful referral, they’ll get $20 off a first-time Brillia order, and you’ll earn 200 points ($20!) Please note, previous custom referral links created before October 2023 will expire. You can easily create a new referral link here >

Can we answer any other questions?

Contact our Customer Care below, or give us a call at 1 888 411 6952

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