Shipping & Money Back Guarantee
Shipping Policy
Thank you for placing your order. We will ship your order on the same day if it was placed before 12pm PST (weekdays), and the next business day if placed later.
You can expect your delivery within 2-4 days of shipping as we are sending all orders with USPS First-Class mail or a partnered provider such as DHL eCommerce. You will receive an email with tracking details once your order is shipped.
We also offer overnight shipping with FedEx for $35. Choose the shipping option “FedEx Overnight Shipping” at checkout. Please note:
- If the order is placed before 12 pm PST Monday to Thursday, delivery will be the next business day (with the exception of holidays)
- If the order is placed between Thursday 12 pm PST and Friday at 12 pm PST, their order will be delivered Monday (with the exception of holidays)
- If the order is placed after 12 pm PST Friday, then their order is delivered on Tuesday (with the exception of holidays)
Overnight FedEx shipping is not available when shipping to PO or APO Boxes.
Brillia ships within the U.S and internationally to Canada, the U.K., Ireland, Scotland, Australia and New Zealand. To place an international order, please contact our customer care team at info@DiscoverBrillia.com.
Money Back Guarantee Policy
We hope you love Brillia as much as we do, but if you are not seeing the results you were looking for please give us a call at 888-411-6952 or send an email to info@DiscoverBrillia.com. We will share some recommendations on how you can see better results or give you a full refund.* You decide which option you prefer.
*Money back guarantee applicable for first-time buyers only within 120 days from first date of purchase. Refunds are limited to one 3-month supply or three 1-month supplies per product (Brillia for Children OR Brillia for Adults) per child or adult in the same household. Fees paid for FedEx overnight, international shipping, and any other shipping and handling charges are non-refundable. Our refund process can take up to 14 business days to complete. Once your refund is issued, you will receive a confirmation email. Your refund can take several business days to reflect on your credit card account depending on your financial institution’s policies. Refunds are credited back to the original form of payment.
Subscription orders are excluded from the money back guarantee. Subscriptions are intended for customers who have had proven success with Brillia. If you have not tried Brillia yet, we recommend ordering a one-time purchase of the 3-month supply at the dose you need — you will get the highest discounts, free shipping and the money back guarantee. This will give you the time to see if the product is successful for you or your child.